Support
How can we help?
Most questions are answered below. If yours isn't, email care@strivflow.com — we aim to reply within two business days.
Contacting us from inside the app: open Profile → Help & Support → Contact Support. That form opens your mail app pre-filled, so we get your app version along with your message. If you are signed in we also keep a copy of the message and your account email, so the request has a record even if the mail never arrives.
Account & billing
All payments and active subscriptions are processed securely through your device's official app store — the Apple App Store or Google Play. We never see or store your payment card details.
To cancel your subscription, change your plan, or turn auto-renewal off, go to the subscription settings on your device:
- Google Play: Play Store → your profile icon → Payments & subscriptions → Subscriptions.
- Apple App Store: Settings → your name → Subscriptions.
Because billing is handled by these stores, refund requests must be submitted directly to Apple or Google support.
Subscription cancellation policy
- How to cancel
- Subscriptions are fully managed by your device's app store, so cancellation must be done there. It cannot be processed inside the app.
- When to cancel
- At least 24 hours before the current period ends, to avoid being charged for the next billing cycle.
- Access afterwards
- Once cancelled, the subscription will not renew — but you keep full access to premium features until the end of the paid cycle you already have.
Exercises & routines
The Exercises & Routines section helps you practise Kegel exercises correctly and consistently. You can view your daily routine and follow instructions for strengthening your pelvic floor muscles properly. The app's interactive timer guides you precisely through the contraction and relaxation phases, so you can keep your focus on the muscle rather than on counting.
Haptics & app settings
Haptics are important during Kegel exercises: they give you tactile feedback that marks each contraction and release, so you don't need to look at the screen. You can toggle haptics, sound, dark mode, and your language in the app's settings.
Troubleshooting
- App crashes
- Make sure you have the latest version installed from the store, then force-close the app and reopen it.
- Timer or haptics not working
- Check that vibration/haptics are enabled in your device's system settings first, then check the app's own settings.
- Progress not syncing
- Confirm you have a stable internet connection. Signing out and back in refreshes synchronisation.
- Still stuck
- You can uninstall and reinstall — but sign in first. Once you have an account, your stats and progress are backed up to it and come back with you. Without an account they live only on that device, and reinstalling erases them.
Resetting your progress
To clear your statistics and start the routine over while keeping your account:
- Open Profile from the main menu.
- Tap the Settings gear icon.
- Scroll to the bottom, tap Reset Progress, and confirm.
This is permanent and irreversible. It erases your workout logs, history, and statistics, returning the app to its initial state. Your login and profile stay intact.
Privacy & your data
Health and fitness data is sensitive, so we hold as little of it as possible. Your personal details and exercise logs are encrypted in transit and at rest, and stored in Google Firebase to sync with your account. We do not sell or share your health metrics, exercise statistics, or personal data with advertisers or other third parties.
You own your data and can remove it at any time — see deleting your account, or read the full Privacy Policy.
Contact us
Email care@strivflow.com for support, billing, privacy requests, or anything else. Telling us your device model, OS version, and app version helps us resolve issues faster.